Customer Service and Office Skills

QUALIFICATION / CERTIFICATION

Retail Skills Level 4 Award 4M1998

Duration: 1 Year | Part-time

Funded course for those in receipt of a Social Welfare payment

WHAT WILL I STUDY?

  • Information Technology Skills

  • Workplace Safety

  • Personal and Professional Development

  • Computer Applications

  • Reception Skills

  • Customer Service

  • Retail Sales Technique

 

HOW WILL I LEARN?

Course work will consist of a combination of classroom and & online learning. There are no exams and results will be based on assignments you complete throughout the year.

HOW WILL I BE ASSESSED?

On successful completion of each component, you will be awarded a Pass, a Merit, or a Distinction grade.

 

WHAT WE WOULD LIKE FROM YOU?

If you are interested in working in a shop, an office or hotel reception desk, this course will help you develop the skills and self-confidence to take on that challenge. Customer Service, Computer Applications and Retail Sales modules have been chosen because they teach the skills valued by potential employers for these type of public-facing roles.

CAREER / PROGRESSION OPPORTUNITIES

In addition to hotel work, students will be prepared for employment in any of the varied shops (e.g fashion, DIY, electronics, furniture) that exist in the retail sector. Students can also progress to one of many QQI Level 5 courses in Business or Tourism offered at Cathal Brugha FET.

 

ENTRY REQUIREMENTS

Everyone in receipt of a social welfare payment is entitled to apply for this course.

Enquiries: furthered@kmcfe.ie

 
 
 

APPLY FOR THIS COURSE NOW

Reasons for Choosing Cathal Brugha FET College

+ The College is easy to get to on the Bus, Luas & DART

+ My classmates are good fun & lovely to be around

+ The teachers are very helpful & caring in the sense that they wouldn’t move on unless everyone understood the topic

+ The courses are a great gateway to amazing career opportunities

+ The college has a great atmosphere and if you have a problem there’s always someone there to help you